Warranty Policy

At Northevora, we want you to enjoy your kitchen products with confidence. This policy explains the warranty support available for eligible products sold by Northevora. Warranty coverage applies only where warranty terms are expressly stated on the product page, packaging, or manufacturer documentation.

1. Warranty Coverage

Warranty coverage applies only when a warranty is expressly stated on the product page, packaging, or manufacturer documentation. Where a warranty applies, it generally covers manufacturing defects during the stated warranty period.

2. What Is Not Covered

Warranty support does not normally cover normal wear, scratches, stains, discoloration, cracking caused by moisture or heat, damage from dishwashers or improper cleaning, misuse, accidents, modifications, or failure to follow the care instructions.

3. Product Care

For wooden products, unless the product instructions state otherwise, wash them by hand, dry them promptly, and keep them away from prolonged soaking, high heat, and dishwashers. For all products, follow the care instructions provided on the product page or packaging. Proper care helps preserve the product but does not replace any stated warranty.

4. How to Request Assistance

Contact us at Support@northevora.shop with your order number, product name, purchase date, photographs, and a clear description of the issue. Do not dispose of or alter the product before we review your request.

5. Resolution

After reviewing the request, Northevora may offer troubleshooting, a replacement, an exchange, or a refund where the issue is covered and a remedy is available. The available remedy depends on the product, the stated warranty terms, and applicable law.

6. Contact Information

Email: Support@northevora.shopPhone: +1 505 207 8809 /+17329120104
Address:   1209 Mountain Road Pl NE STE N, Albuquerque, NM 87110, United States